Customer Service Charter
Our Purpose:
The purpose of the business is to facilitate best practice in areas relating to Cricket Game Development. Providing, associations, clubs, individuals ,schools and professional organisations the opportunity to
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Develop - Environments with purpose ensuring opportunities/development and growth for all
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Enhance - Current or future development projects
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Perform - Consistently
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In all areas including (administration/education,retention,intergration, financial, understanding/implementing Long Term Development Plans, Strategic planning & On field performance. Utilising the resources available and staying on budget).
Future Stars Business Pillars
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Game Development
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Professional Cricket Coaching
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Greater knowledge of the game
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Healthy & active lifestyle
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Health and wellbeing leadership
Our Customers:
Future Stars Cricket Australia PTY LTD is committed to providing our customers with first class customer service our customers include:
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Organizations
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Schools Primary/Secondary education
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Clubs
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Teams
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Individuals
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Coaches
Our Services:
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One 2 One/Group Coaching
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Game Development
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Coach Education
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Mentorin
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Tours
Service Standards:
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We ensure that service feedback provided is assessed and treated in the strictest of confidence and where
applicable is used enabling Future Stars to continue to provide first class customer service. Complaints will be dealt with in 48hrs after receiving feedback.
Feedback:
Providing our customers with the opportunity to give feedback is essential for monitoring and delivering a service our current and future clients can rely on.Means of communicating feedback include:
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Customer Surveys
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Email
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Telephone
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Word of mouth
All feedback is to be communicated to Future Stars Cricket Australia PTY LTD customer relations manager david@dafuturestars.com.au